You all know me as one who can read 100 meanings into one meme question, which results in some seriously twisted responses. Out in the work world I have been keeping my skewed perspective to myself and attempting to play things straight. Yeah, I know, stop laughing, it's true, I swear. Ok, milk is coming out your nose already!
That said, I still seem to have slightly different definitions for certain terms. Let's explore, shall we?
"Mother the patients."
My interpretation does not include changing diapers, spoon feeding, or spanking. I take it to mean interact warmly and personally while giving whatever answers to questions or directions are necessary to keep the flow of patients moving.
Boss lady's interpretation seems to require nagging them to within an inch of their sanity and assume they are not responsible enough to make their own decisions.
My interpretation dictates eye contact, smiles, use of a name, remembering details about patient preferences and schedules, listening to people, cultivating an atmosphere that is welcoming and relaxing without becoming inefficient (I get it, this aint' a day spa, keep 'em moving).
Boss lady says it means use their name and don't have any conversation beyond telling them how much more chiro care they need and how many times a week they are supposed to be getting adjusted. All conversation a patient initiates should be redirected to the wonders of chiropractic. I'd better NEVER start a conversation about anything other than that.
"Come in half an hour before your scheduled office hours and stay half an hour past them."
I'm kind of a literalist here, though I do recognize getting things done may require a more than that. Adding as many screenings as possible on weekends outside of posted office hours does not fall under this schedule in my book, not when I am a part time employee.
Talk amongst yourselves regarding the terms. Feel free to tell me how truly deluded I am. Yes, I know my idealism and naivete are getting in the way here.