*Old picture but my camera is dead. It's an ex-camera. It has run up the curtain and joined the choir invisible. So you'll have to make do with this old shot, which more or less illustrates my point.
Now to preface this post I have to say all blunders, goofs, SNAFUS, and displays of general incompetence were rectified in quick order by yours truly. Also, the day was not a bad one as the assorted foul ups provided good chuckles for all the folks witnessing them. But good grief, I could not get it together Wednesday. Yet, here I am trotting it out for all of blogdom to see my idiocy. Yes, folks, we're getting to the bottom of the barrel of blog post fodder here... So without further ado here or just some of the ways in which I managed to mess up simple tasks during a single shift at work.
- Answered the phone, put the caller on hold to transfer the call and hung up on them instead. (Common mistake I know, but it gets better so read on.)
- Dialed the phone to make another call and forgot who I was calling. (Motherheimers moment)
- Left a message for one patient stating, "This is Michelle from Smallville returning your call." Instead of "This is Michelle from Smallville Chiropractic returning your call..." (Yes, I'm so famous I only need my first name and location and people will just know...)
- During appointment confirmation calls left another message stating, "This is Michelle from Smallville Chiropractic confirming your apartment..." (Should you need to move, please pack your bags and get outta town?)
- When the boss handed me a bunch of papers and asked me to fax them to the number on top I dutifully sent them to...our own office...because that's the first number my eyes fell on. After the fax failed to go through I realized the number I punched in was kinda familiar. (Oh yeah, that's OUR number!)
- So I tried the next number on the paper...4 times...before I got an annoyed call from the other office telling me to use the FAX number not the land line...uh, yeah, that was the note at the bottom of the page...the one marked "fax number." (I was told my blonde roots were showing there.)
- Discover several patients on the paper schedules from yesterday who I never put into the master computer schedule for today.
- My personally horrifying moment came when I accidentally, and without realizing it, ran one patient's credit card for 10 times the amount I was supposed to and her card was declined. Not wanting to embarrass her I discreetly indicated as such. She was incredulous and said she was going to go call the bank. The bank let her know I was the one at fault. She came back laughing hysterically (thank god she wasn't ready to kill me) and I ran the credit card for the correct amount with no problem. I apologized profusely. And may I say I am VERY glad she didn't have enough in the account to cover my initial blunder because I shudder to think how badly that might have screwed her up and the horror of having to deal with that, not to mention trying to balance my drawer at the end of the night. Which leads us to...
- Balancing my drawer. Patient count was right, check total was right, credit card total was (miraculously) right. I counted the cash 3 times and kept coming up $10 in excess....because a 50, a 20, and a 10 make $90, right? (Seriously, having me do this part of my job is akin to having a dyslexic as a file clerk.)