This summer Diana is doing an internship at an agency which provides various services for the disabled. God forgive me, I find it somewhat amusing when she shares her tales of aggravation. Today did seem especially challenging though. As related by Diana in one long verbal stream:
I started the morning being told there was a staff meeting so I had 5 phones, a TTY and a video relay terminal for deaf clients that I had to answer. No one trained me on the TTY so when it rang I had to TRY to figure out how it worked. It's not just picking t up and answering it, no! It's pick it up and push 17 buttons to make it work. Then someone called on the video relay and I was trying to tell them I don't know enough sign language to be of assistance to them. Then the phones started ringing and I had a 45 minute call from a woman threatening to sue the agency because her dad was made to feel inferior by one of our staff members I don't even know! She took a breath after 45 minutes and I finally told her, "Lady, I'm just a 19 yr old college sophomore working for free here and it's my second day. I don't know all the specifics of the Americans with Disabilities Act. I don't even know who in this office you need to talk to besides everyone else is in a staff meeting right now." Then she asked me why I didn't tell her that in the first place....well, because she never took a breath, duh! When she asked when would be a better time to call I told her Monday or Thursday when I am not here! After her a deaf guy came in and I was talking to him for 5 minutes before he indicated he was deaf. At the very end of the day a very proficient blind lady came in and I spent 10 minutes explaining a form to her then asked if she understood and she said yes but she was blind. I almost cried and asked her why she let me do all that before telling me she was blind. Then the woman laughed and said because she could tell I was new and that's how she likes to break in the new people. She really knows the form and she can fill it in by herself, she only needed to know where the top line was but she was testing me!
Well, kiddo. I wish I could say it's all coasting from here but your journey has just begun.
Tomorrow I intend to reveal the truths and falsehoods in my stories from yesterday. If you haven't guessed yet please feel free to add your votes in the comments. I've been highly amused by some of the rationale or thoughts regarding my realities.